Work experience

August 2023 – Current           CMSD: Charles Dickens       Cleveland Ohio

1st Grade Teacher

• Providing excellent customer service and effectively resolving customer issues

• Attended weekly staff meetings, ETR/IEP meetings, and professional development in-services.

• According to NWEA Test Results my students showed the most growth in Elementary.

• Provided PD on IXL Math and how to utilize it with our curriculum.

• Communicated with parents through weekly newsletters, progress reports, phone calls, Class Dojo, meetings, and notes.

• Served on BLT, Discipline Committee, and One Needs Assessment

February 2023 – July 2023 Huntington National Bank Grafton, OH

Customer Experience Banker

• Providing excellent customer service and effectively resolving customer issues

• Being proficient in understanding and educating customers on consumer deposit products

• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners

• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership

• Adhering to all operational, security, risk and regulatory policies and procedures

• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation

October 2022 - February 2023    Wendy’s      Amherst, OH

General Manager Designate

• • Responsible for 43 direct reports

  • Oversaw safe counts, placed change orders, maintained and placed inventory orders between $5000 and $7000 three times a week

  • Responsible for managing and monitoring labor and sales variances 

  • Created weekly schedule

  • Ran team meetings, daily walkthroughs, support staff needs

  • Followed and enforced all food safety guidelines

July 2017 -December 2021 Kaplan Trucking Company      Cleveland, OH

Elog, IT, and Mobile Support, Customer Service

• Responsible for managing, deploying, collecting, and troubleshooting electronic logging devices for 1200+ truck fleet

• Provided tier 2 customer support for entire fleet speaking with drivers daily.

• Installed devices and trained drivers on how to use

• Managed, negotiated, and purchased wireless devices through Verizon for fleet

• Administered Mobile Device Management software and policies

• Managed IT inventory for all company locations and troubleshoot electronic log software

• Was part of two major elog projects, was lead on second roll out. 

• Loaded Windows and software on new PC’s for end-users inside and outside of our corporate office.

• Responsible for indexing all IT related bills into Onbase.

• Responsible for breaking down corporate Verizon Bill and Elog Provider bill using Microsoft Excel.

July 2004 – June 2017          Constellation Schools Parma, OH

Teacher, Assistant Principal, Principal, Building Administrator

• Teacher for three years and administrator for ten years.

• Chairman of District Wide Calendar and created several draft calendars then presented to the committee different options to meet state guidelines.

• Started two new schools, worked with the Department of Education and Health Department to certify our lunch program, ordered all curriculum, technology, furniture.

• Lead Professional Development on Google Apps, Collecting and utilizing data, civil rights, and any changes to federal, state, or local laws.

• Collected and inventoried staff laptops, walkies, and ordered new equipment for future growth

• Worked with school treasurer and CFO to stay within $1,000,000+ budget for supplies, staffing, benefits, facilities, etc.

• Solely responsible for utilizing $225,000 in Federal grant money to develop over 6 new school programs.

• Utilized the Secure Data Center, EVAAS, and Success Account to analyze testing results for future academic planning.

• Created teacher-based teams, master schedules, discipline procedures, and district policies. Managed staff needs and corrective actions.

• Classroom teacher for three years prepared unit lessons, grades, and class activities

• Attended/Lead weekly staff meetings, ETR/IEP meetings, and professional development in-services

• Communicated with parents through weekly newsletters, progress reports, phone calls, Class Dojo, Google Classrooms, and notes